IT Operations Management (ITOM)
RedBird Technology can provide full service support and management for an a la carte or fixed monthly price – it’s that simple.
Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our support team is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service
RedBird Technology can provide full service support and management for an a la carte or fixed monthly price – it’s that simple.
We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.
Help Desk
Remote Monitoring & Patch Management
Backup Management
Log & Event Management
Asset Management
Network Performance Monitoring
Vendor Management
IT Advisory Services
Full Support Service and Management Program Features
| 24×7 Advanced Performance Monitoring | Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally. |
| Scheduled Preventative Maintenance | Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security. |
| Monthly Network Health Review | Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you. |
| Security & Backup Management | Uses industry best practices to keep your environment secure, protected and available. |
| Real Time Optimization | Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time. |
| Unlimited Remote and Onsite Support | Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support. |
Detailed Services
MANAGED SERVICES
- 24×7 Advanced Performance Monitoring
- Server Configuration Management
- Key Application Maintenance
- Microsoft and 3rd Party Patch Management
- Real Time Server Optimization
- Scheduled Preventative Maintenance
MANAGED WORKSTATION
- 24×7 Advanced Performance Monitoring
- Workstation Configuration Management
- Microsoft and 3rd Party Patch Management
- Real time Workstation Optimization
- Scheduled Preventative Maintenance
MANAGED NETWORK
- Firewall Management & Maintenance
- Router/Switch Performance Monitoring
MANAGED BACKUP
- Backup Deployment and Configuration
- Backup Performance Monitoring
- Backup Software Updates
- Scheduled Backup Jobs
- Data Center Replication & Disaster Recovery Planning
MANAGED SECURITY
- Anti-Virus Monitoring and Management on all servers and desktops.
- Anti-Spam Monitoring and Management
- Regular Vulnerability Scan & Report