Despite the size of your company, it is more likely than not that technology plays a massive role in the day-to-day running of your business.
Although your business might not be open 24/7, this does not mean that your technology is safe during non-business hours. If one thing is for sure, it’s that hackers and scammers do not sleep, and they are ready to strike at any hour of the day.
With this said, having 24-hour tech support for your business will ensure that all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Here are a few reasons why your business should implement 24-hour tech support for your business:
1. Resolve Issues ASAP
With 24-hour tech support, any issues that may arise can be fixed as soon as possible, reducing the amount of downtime for your network or website. This also reduces the downtime for employees if the system is constantly going down during work hours. If employees cannot do their jobs, you are losing money instead of earning.
2. Increase Customer Satisfaction
Suppose your business’s network is constantly sending out spam emails to customers, or the website is continually being hacked. In that case, it is unlikely they will feel safe when working with your business. With 24-hour tech support, your business network will stay healthy and running, and IT professionals will catch any issues as soon as possible.
At RedBird Technology, we know how important it is to keep your business and customer information safe. So that is why we offer around-the-clock service to increase customer satisfaction all around.
3. Holiday Hours
If your business operates mainly during the holiday season, either in person or online, you know how important it is to keep your computer systems running properly. If your business primarily runs through an eCommerce website, the last thing you’ll want to happen is to have the website crash during holiday shopping hours.
Most IT companies take this time off, and so having 24-hour tech support from the start ensures that you will always have someone to call, even during those popular holiday hours.
Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally, and securely.
Our support team is the ideal solution for an organization like yours, an organization that demands the utmost network reliability and quality service, 24/7.
RedBird Technology can provide full-service support and management for an a la carte or fixed monthly price – it’s that simple. To learn more about how RedBird Technology can help your company, please contact us today. Visit our website, or give us a call at 844-845-4357.